Back to Press Releases Telefónica Germany
06.04.2023

Very good to outstanding:O2 achieves "very good" in the connect mobile operators hotline test

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O2 improved to "outstanding" in the category "accessibility" *
A significant plus compared to last year: O2 achieved the overall grade "very good" in this year's mobile operators hotline test of the German telco trade magazine "connect" and improved to "outstanding" in the category "accessibility"*. The magazine "connect" speaks of a "highly committed service" that rounds off the "brilliant overall picture".* No provider was able to improve as much as O2. The gap to the third-placed provider widened, while the gap to the first-placed provider narrowed. The Blau and ALDI TALK brands also further expanded their performance of the previous year.*
CEO Markus Haas
O2 Telefónica CEO Markus Haas congratulates: "The commitment of our service team to our customers has resulted in further clear improvements for our core brand O2 in the testers' assessment, the overall grade 'very good' and an 'outstanding' including first place in the category 'accessibility'. Our service team also convinced with strong performances for ALDI TALK and Blau in the test of alternative providers. Network, service, tariff, sustainability - we are getting better and better for our customers."* In the category "friendliness", O2 achieved a stable strong "very good". According to the editors, the commitment of the call agents was "impressive", without losing sight of the "quality of the statements" with the grade "good": "The hotline is on its toes and goes about its work in a professional manner, takes individual usage behavior into account when it comes to tariff questions and recommends the right offer without sales pressure."* In the category "Voice Dialogue System", all three tested network providers once again received a "good".

Test winners ALDI TALK and Blau make significant gains

In the category "alternative providers", the mobile hotline for ALDI TALK, operated by Telefónica, took the test victory and achieved the maximum score in the category "accessibility". At the same time, the mobile phone brand improved to the highest "quality of statements" with the grade "very good"; the "friendliness" is consistently "very good"*. Tchibo Mobil, another Telefónica partner brand, also scored "very good" and was also convincing. Blau's service experts were also convincing: in the "accessibility" category, the mobile brand improved from "very good" to "outstanding" and climbed to fourth place overall. “Friendliness" again received a "very good". In the "quality of statements" category, Blau improved from "good" to "very good". In the category "voice dialogue system", Blau again received a "good" and is thus on a par with the competitors.*
** Connect Service-Test Mobilfunk-Hotline, issue 05/2023: Overall score: O2 "very good" (425 points), overall "very good" was awarded twice (447, 425, points); Accessibility: O2 "outstanding" (97 points), overall "outstanding " was awarded twice (97, 95 points); Voice response system: O2 "good" (12 points), overall "good" was awarded twice (12 points); friendliness: O2 "very good" (22 points,) overall "very good" was awarded three times (22 points); quality of statements: O2 "good" (270 points), overall "good" was awarded twice (270, 257 points). Overall rating Blue "very good" (434 points), in total "very good" was awarded seven times (454, 447, 435, 430, 426 points; accessibility "outstanding " (97 points), in total "outstanding" was awarded nine times (100, 97, 95, 85 points; voice dialogue system: Blue "good" (12 points), overall "good" was awarded twice (12 points); friendliness: Blue "very good" (22 points), overall "very good" was awarded nine times (22, 21 points); quality of statements: Blue "very good" (283 points), overall "very good" was awarded three times (293, 283 points). Overall score: ALDI TALK "very good" (454 points), a total of six times "very good" was awarded (454, 447. 435, 434, 430, 426 points); Accessibility: ALDI TALK "outstanding" (100 points), overall "outstanding " was awarded nine times (100, 97, 95 points); Voice response system: ALDI TALK "good" (12 points), overall "good" was awarded three times (12 points); Friendliness: ALDI TALK "very good" (21 points), a total of nine times "very good" was awarded (22, 21 points); quality of statements: ALDI TALK "very good" (293 points), a total of three times "very good" was awarded (293, 283 points).